Privacy Policy

This Privacy Policy describes how Ki-Rise (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with our store.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you.

Depending on how you interact with our website, we may collect the following types of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Payment-related information, such as payment method, billing details, payment confirmation, and transaction details. Payment information is processed securely through Shopify and third-party payment providers.
• Account information, such as username, password, account preferences, and settings, if you create an account.
• Customer support information, including messages, requests, complaints, photos, videos, or any information you provide when contacting us.
• Device and usage information, such as IP address, browser type, device type, operating system, pages visited, time spent on our website, referral source, and interactions with our website.
• Marketing and advertising information, including your communication preferences and interactions with emails, ads, promotions, or marketing campaigns.

2. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you, when you place an order, create an account, contact us, subscribe to emails, submit a form, or otherwise provide information to us.
• Automatically through our website, including through cookies, pixels, analytics tools, log files, and similar tracking technologies.
• From service providers, including Shopify, payment processors, shipping providers, fulfillment partners, customer support tools, email marketing platforms, analytics providers, and fraud prevention services.
• From advertising and marketing partners, where permitted by applicable law.
• From other third parties, where permitted by law or necessary to operate our business.

3. How We Use Your Personal Information

We use your personal information to:

• Process, confirm, and fulfill your orders.
• Accept payments and verify transactions.
• Arrange shipping, delivery, returns, refunds, and exchanges.
• Provide customer support and respond to your questions.
• Send order confirmations, shipping updates, return updates, account messages, and other service-related communications.
• Improve our website, products, services, and customer experience.
• Personalize your shopping experience and recommend relevant products.
• Send marketing emails, promotions, offers, and updates, where permitted by law.
• Show relevant advertisements on our website, social media, search engines, and other platforms.
• Detect, investigate, and prevent fraud, unauthorized transactions, abuse, security incidents, or illegal activity.
• Enforce our policies, Terms of Service, and other agreements.
• Comply with legal, tax, accounting, regulatory, and compliance obligations.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, improve functionality, understand customer behavior, personalize content, and support advertising.

Cookies may be placed by us, Shopify, analytics providers, advertising platforms, social media platforms, or other third-party services used on our website.

These technologies may help us:

• Remember your preferences.
• Keep items in your cart.
• Analyze website traffic and performance.
• Understand how customers use our website.
• Improve our products and services.
• Provide personalized advertising.
• Measure the effectiveness of marketing campaigns.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and may prevent certain features from working properly.

5. How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business, provide our services, complete transactions, improve our website, advertise our products, or comply with legal obligations.

This may include sharing information with:

• Shopify, which hosts and powers our online store.
• Payment processors and fraud prevention providers.
• Shipping, logistics, and fulfillment providers.
• Customer support providers.
• Email, SMS, and marketing platforms.
• Analytics and performance tools.
• Advertising partners and social media platforms.
• IT, hosting, cloud storage, and website service providers.
• Professional advisors, such as legal, accounting, tax, or compliance providers.
• Government authorities, regulators, courts, law enforcement, or other parties when required by law.

We do not sell your personal information in the traditional sense. However, certain privacy laws may define some advertising, analytics, or tracking activities as “selling,” “sharing,” or “targeted advertising.”

6. Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you.

When you visit our website, interact with our store, or make a purchase, your personal information may be processed by Shopify to provide services such as checkout, payment processing, fraud prevention, analytics, hosting, store functionality, and order management.

Shopify may also process your personal information according to its own privacy policies and legal obligations.

7. Payment Information

Payments are processed through Shopify and third-party payment providers.

We do not directly store your full credit card number or complete payment credentials on our own systems. Payment details are handled securely by Shopify and payment processors according to their own security standards and privacy practices.

8. Marketing Communications

If you subscribe to our emails or marketing messages, we may send you promotional content about our products, offers, discounts, launches, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@ki-rise.com.

Even if you unsubscribe from marketing communications, we may still send you non-promotional emails related to your orders, account, shipping, returns, customer service, policy updates, or other transactional matters.

9. Targeted Advertising

We may use your personal information to show you relevant ads on platforms such as search engines, social media, websites, or advertising networks.

This may include using cookies, pixels, or similar technologies to understand your activity on our website and provide ads that may be more relevant to you.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing, or sale-related data practices.

To exercise these rights, contact us at support@ki-rise.com.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at support@ki-rise.com, and we will take appropriate steps to delete that information.

12. Security of Your Information

We take reasonable administrative, technical, and organizational measures to help protect your personal information.

However, no method of internet transmission, electronic storage, or online processing is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential and for using secure devices and networks when accessing our website.

13. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, process returns, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, maintain business records, and support our legitimate business purposes.

The length of time we retain information may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information.
• The right to request a copy of your personal information.
• The right to opt out of certain uses of your personal information for targeted advertising, sharing, or sale, where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to appeal a privacy rights decision, where applicable.

To exercise your privacy rights, please contact us at support@ki-rise.com.

We may need to verify your identity before processing your request. Verification may require confirming information related to your order, account, email address, or other details reasonably necessary to protect your privacy and security.

15. U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional rights regarding their personal information.

These rights may include the right to know what personal information we collect, use, disclose, share, or sell; the right to request deletion or correction; the right to receive a copy of personal information; and the right to opt out of certain data sharing, sale, or targeted advertising practices.

If applicable, you may exercise these rights by contacting us at support@ki-rise.com.

We will not discriminate against you for exercising your privacy rights.

16. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing or sale of personal information.

We may collect categories of personal information such as identifiers, commercial information, internet or network activity, payment-related information, and customer support information.

We may use this information for business purposes including order fulfillment, customer service, website improvement, fraud prevention, marketing, analytics, and legal compliance.

To submit a California privacy request, contact us at support@ki-rise.com.

17. Global Privacy Control and Do Not Track

Some browsers or extensions may allow you to send privacy preference signals, such as Global Privacy Control.

Where required by applicable law and where technically feasible, we will treat recognized privacy preference signals as requests to opt out of applicable sale, sharing, or targeted advertising activities.

Please note that our website may not respond to all “Do Not Track” signals, as there is no uniform industry standard for such signals.

18. International Users

Although our store primarily serves customers in the United States, your personal information may be processed, stored, or transferred in countries outside your place of residence.

By using our website, you understand that your personal information may be processed in countries that may have different data protection laws than your country.

19. Business Transfers

If Ki-Rise is involved in a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction.

In such cases, we will take reasonable steps to ensure that your personal information continues to be handled in accordance with this Privacy Policy or as otherwise required by law.

20. Legal Compliance and Protection

We may disclose personal information when we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests.
• Enforce our Terms of Service, Return Policy, Shipping Policy, or other policies.
• Protect our rights, property, safety, customers, or others.
• Detect, prevent, or investigate fraud, security issues, unauthorized activity, or illegal conduct.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.

22. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

Ki-Rise
Email: support@ki-rise.com