Terms of Service

General Information

Welcome to Ki-Rise.

The terms “we,” “us,” and “our” refer to Ki-Rise. Ki-Rise operates this website and online store, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience.

Our store is powered by Shopify, which enables us to provide our products and services to you.

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on our website, describe your rights and responsibilities when using our website or purchasing from us.

By visiting, browsing, accessing, using, or purchasing from our website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not access or use our website or services.

Section 1 — Eligibility and Account

By using our website, you confirm that you are at least the age of majority in your state or place of residence.

You agree to provide accurate, current, and complete information when placing an order, creating an account, subscribing to communications, or contacting us. This includes your name, email address, billing information, shipping address, payment details, and any other information required to complete your transaction.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

You may not transfer, sell, assign, license, or share your account with another person.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to our website if we believe these Terms have been violated or if activity appears fraudulent, abusive, or harmful.

Section 2 — Our Products

We make reasonable efforts to display product descriptions, images, colors, specifications, pricing, and availability as accurately as possible.

However, we do not guarantee that your device’s display will accurately reflect the actual color, size, texture, appearance, or details of any product.

Product descriptions, images, pricing, availability, and specifications may be updated, changed, or removed at any time without notice.

We do not guarantee that any product will remain available. We may limit quantities, discontinue products, update product details, or remove products from our website at any time.

We reserve the right to limit sales of our products to any person, household, geographic region, or jurisdiction.

Section 3 — Product Use Disclaimer

Products sold by Ki-Rise are intended for general consumer use unless otherwise stated.

Any information provided on our website, including product descriptions, images, videos, articles, customer reviews, testimonials, advertisements, or marketing content, is provided for general informational purposes only.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease, medical condition, physical condition, or health issue.

Results may vary from person to person. Any wellness, relaxation, sleep, recovery, grounding, energy, comfort, or lifestyle-related claims are informational only and are not guaranteed.

You should use all products responsibly and according to any instructions provided.

If you have a medical condition, health concern, implanted medical device, pregnancy-related concern, allergy, sensitivity, or are unsure whether a product is suitable for you, you should consult a qualified healthcare professional before use.

Section 4 — Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or modify any order for any reason, including suspected fraud, incorrect pricing, product availability, payment issues, shipping restrictions, policy violations, or errors in product information.

Your order is not accepted until we confirm it and process your payment.

Please review your order carefully before completing your purchase. Once an order has been placed, we may not be able to cancel, edit, or modify it before processing or shipping.

Returns and exchanges are handled according to our Return Policy.

You agree that purchases made through our website are for personal or household use and not for resale, unauthorized commercial use, or export.

Section 5 — Prices, Discounts, and Billing

Prices, discounts, promotions, product availability, and offers may change without notice.

The price charged for a product will be the price shown at the time your order is placed, unless there is a pricing error.

Unless stated otherwise, prices do not include taxes, shipping fees, handling fees, customs duties, or other charges.

Discount codes and promotional offers must be applied at checkout and cannot be applied retroactively after an order has been placed.

We reserve the right to modify, cancel, reject, or refuse any promotion, discount code, offer, or order if we believe it is being misused, applied incorrectly, used fraudulently, or used in violation of our policies.

You agree to provide complete and accurate billing, payment, and account information for all purchases.

You confirm that you are authorized to use the payment method provided.

If your payment is declined, incomplete, reversed, disputed, or suspected of fraud, we may cancel, delay, or refuse your order.

Section 6 — Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, holidays, high shipping volume, inventory issues, or events beyond our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are lost, delayed, returned, refused, or delivered to the wrong location due to incorrect or incomplete shipping information provided by the customer.

Once an order is handed over to the shipping carrier, delivery timing and handling may be outside of our direct control.

If your package is lost, delayed, or marked as delivered but not received, please contact us at support@ki-rise.com, and we will help review the issue where possible.

Section 7 — Returns and Refunds

Returns and refunds are subject to our Return Policy.

You may request a return within 30 days of receiving your item.

Products may be tested during the return period, but they must be returned clean, complete, undamaged, and with all original packaging, accessories, manuals, tags, and included items.

Products that are damaged, excessively used, dirty, altered, incomplete, or missing original parts may not be eligible for a refund.

We reserve the right to refuse a return or reduce the refund amount if the item is returned damaged, incomplete, excessively used, dirty, altered, or missing original packaging, accessories, manuals, tags, or included items.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items sent back without first requesting a return may not be accepted.

Section 8 — Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at support@ki-rise.com so we can try to resolve the issue.

Filing a chargeback or payment dispute without first contacting us may delay the resolution process.

We reserve the right to provide order records, tracking information, delivery confirmation, customer communication, return policy details, refund policy details, product information, and other relevant evidence to payment processors, banks, or financial institutions in response to chargeback claims or payment disputes.

Fraudulent chargebacks, false claims, or abuse of payment dispute systems may result in cancellation of future orders, refusal of service, or further action where permitted by law.

Section 9 — Intellectual Property

All content on our website, including text, images, graphics, logos, product names, videos, designs, icons, layouts, product descriptions, and other materials, is owned by or licensed to Ki-Rise and is protected by intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell, resell, scrape, download, store, transmit, or exploit any part of our website, products, branding, or content without our prior written permission.

The name Ki-Rise, our logos, product names, designs, slogans, and branding may not be used without our permission.

Section 10 — Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, integrations, payment services, shipping services, analytics services, marketing tools, or other third-party features.

These tools are provided “as is” and “as available,” without warranties of any kind.

We are not responsible for third-party tools, websites, apps, payment processors, shipping providers, marketing platforms, or other services that are not controlled by us.

Your use of any third-party service is at your own risk and may be subject to that third party’s own terms, policies, and privacy practices.

Section 11 — Third-Party Links

Our website may contain links to third-party websites, platforms, apps, or services.

We are not responsible for the content, accuracy, privacy practices, security, policies, products, or services of third-party websites.

If you access a third-party website, you do so at your own risk.

Section 12 — Relationship with Shopify

Our store is hosted and powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products to you. However, any purchase made on our website is made directly with Ki-Rise, not Shopify.

By using our website, you acknowledge that Shopify is not responsible for any sale, product, customer service issue, injury, damage, loss, claim, or dispute related to your purchase from Ki-Rise.

Section 13 — Privacy Policy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and share your personal information.

Because our store is powered by Shopify, Shopify may also collect and process certain information when you use our website or complete a purchase.

Section 14 — Customer Reviews, Comments, and Submissions

If you submit reviews, comments, photos, videos, feedback, suggestions, testimonials, ideas, or other content to us, you grant Ki-Rise a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable right to use, reproduce, edit, publish, translate, display, distribute, and create derivative works from that content for business, marketing, advertising, promotional, and operational purposes.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You may not submit false, offensive, defamatory, abusive, obscene, misleading, unlawful, or harmful content.

You are solely responsible for the accuracy and legality of anything you submit.

We reserve the right to remove, edit, reject, or refuse any content submitted by users at our discretion.

Section 15 — Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, discounts, promotions, offers, product availability, shipping charges, delivery times, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update, change, or cancel orders if information on our website is inaccurate, even after an order has been placed.

We are not obligated to update, amend, or clarify information except as required by law.

Section 16 — Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, abusive, or malicious purpose.
• To violate any laws, regulations, rules, or third-party rights.
• To infringe our intellectual property rights or the intellectual property rights of others.
• To submit false, misleading, or inaccurate information.
• To harass, abuse, insult, harm, defame, intimidate, or discriminate against others.
• To upload, transmit, or distribute viruses, malware, spyware, or harmful code.
• To collect, scrape, or track personal information of others.
• To spam, phish, pharm, pretext, crawl, scrape, or use automated systems without permission.
• To interfere with the security, functionality, availability, or operation of our website.
• To attempt to gain unauthorized access to our systems, accounts, data, or networks.
• To misuse promotions, discounts, refunds, chargebacks, or customer support processes.
• To impersonate another person, business, or entity.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

Section 17 — Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise required by law.

We do not guarantee that our website will be uninterrupted, secure, timely, accurate, complete, or error-free.

We do not guarantee that any product will meet your expectations, produce a specific result, or be suitable for every individual situation.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some states do not allow limitations on implied warranties, so some of these limitations may not apply to you.

Section 18 — Limitation of Liability

To the maximum extent permitted by law, Ki-Rise, its owners, employees, partners, suppliers, contractors, service providers, and affiliates will not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, lost savings, replacement costs, personal injury claims, product misuse, website errors, delays, service interruptions, shipping issues, or reliance on website content.

Some states do not allow certain limitations of liability, so some limitations may not apply to you.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless Ki-Rise, its owners, employees, affiliates, partners, suppliers, contractors, service providers, and licensors from any claim, liability, damage, loss, cost, or expense, including reasonable attorney’s fees, arising from:

• Your breach of these Terms.
• Your violation of any law or regulation.
• Your misuse of our website, products, or services.
• Your violation of any third-party rights.
• Your submission of false, misleading, unlawful, or harmful information.
• Your misuse of promotions, refunds, returns, chargebacks, or customer support systems.

Section 20 — Termination

We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms or used our website in a harmful, unlawful, abusive, or fraudulent way.

Any obligations or liabilities incurred before termination will survive termination.

Section 21 — Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

Section 22 — Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Ki-Rise regarding your use of our website, products, and services.

Section 23 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights or obligations without notice or consent.

Section 24 — Governing Law

These Terms and any disputes related to our website, services, or products will be governed by the laws of the United States and the applicable laws of the state or jurisdiction in which Ki-Rise operates, without regard to conflict of law principles.

If Ki-Rise later establishes a registered business address or legal entity in a specific U.S. state, these Terms may be updated to reflect the laws of that state.

Section 25 — Changes to These Terms

We may update or change these Terms of Service at any time by posting the updated version on this page.

The updated Terms will take effect when posted, unless otherwise stated.

Your continued use of our website after any changes means you accept the updated Terms.

Section 26 — Contact Information

Questions about these Terms of Service should be sent to:

Ki-Rise
Email: support@ki-rise.com